International Shipping: We ship to over 70 countries, working with trusted payment and shipping partners to provide smooth and efficient service. Shipping outside of India is charged as per applicable rates. International shipments are handled by reputed providers such as FedEx, UPS, and DHL, and all shipments are insured. The cost of insurance is included in the shipping fees, ensuring you do not have to pay anything extra.

Dispatch Time:

• If your order involves gemstones to be set in jewelry or certification from additional laboratories, it may take approximately 4-5 days to prepare.
• For loose gemstones or ready-to-ship items, the dispatch time ranges from the same day to 2 days from the order date.

Order and Shipment Tracking: Once your order is dispatched, we provide a tracking ID via email so you can easily monitor your shipment. Should you have any questions or concerns, feel free to initiate a Live Chat or call us at +91 8800645000 for assistance.

Delivery Time:

• For orders within India, delivery typically takes 2-3 days for metro cities and 3-7 days for other areas from the date of dispatch.
• For international orders, delivery takes 5-10 days via our international shipping partners.

Custom Duties & Taxes (Outside India): Please note that Gemstone Emporium is not responsible for customs charges, duties, VAT, or other local taxes that may be applied by your country. These fees are beyond our control and vary by location. However, we are experienced in handling such situations and fully cooperate to provide any required documentation or support. Currently, there is no import duty on loose gemstones in the US, Canada, and Europe, whereas other countries generally have a minimal import duty of around 1%.

For professional buyers, VAT may also be recoverable. We recommend consulting your local customs authorities for further information.

If international orders, once dispatched, are either refused or cancelled, the customer is responsible for all custom duties and VAT applied to return the items to us. Only after the returned item is received by us will any refund be processed, minus all applicable fees, duties, and VAT, in accordance with our refund policy.

Insurance of Shipments: To ensure peace of mind for our customers, all shipments are insured, both for domestic and international orders. This ensures that your valuable items are protected from any risk during transit. The cost for this insurance is already included in our shipping fee, and you are not required to pay anything additional.

Shipping Partners: We work exclusively with reputed courier companies, ensuring that every package is handled with care. For domestic shipping, we rely on providers such as DTDC, Blue Dart, and India Post for remote areas. For international shipping, we partner with FedEx, UPS, and DHL to ensure timely delivery and efficient service.

Packaging: All our shipments are packaged securely to avoid any damage during transit. We understand the value of the items we send and ensure that every piece reaches you in its original, undamaged state.

Contact Us for Shipping Queries: If you have any questions about our shipping policy or need assistance with a current shipment, feel free to reach out to us:

• Phone: +91 8800645000
• Email: info@gemstoneemporium.co
• Address: 2nd Floor, CW 211, JMD SUBURBIO 67, Sohna Road, Gurugram, Haryana - 122102