Introduction: Welcome to Gemstone Emporium, your trusted partner for quality gemstones and jewelry. We value your trust and are committed to protecting the privacy of your personal information. This Privacy Policy is designed to inform you of how we collect, use, share, and secure your personal information. By accessing or using our services, you agree to this policy.

Scope and Consent: This Privacy Policy applies to all interactions with Gemstone Emporium, including our website, physical locations, and customer support channels. By accessing our services, you consent to the collection and use of your information as described in this policy.

Information We Collect:

  • Personal Identification Information: We collect personally identifiable information (PII) such as your name, contact details, email address, and physical address when you make a purchase, register an account, or participate in promotions or surveys.
  • Transactional Information: Includes details of transactions you conduct through our services, such as items purchased, order value, and payment details.
  • Financial Information: This may include your payment card information, securely processed through a third-party payment gateway. We do not store credit card details.
  • Technical and Usage Information: We collect data such as your IP address, browser type, and usage patterns to help us understand how you use our website.

Use of Information:

  • Facilitate Transactions and Customer Service: We use your personal information to facilitate transactions, track your orders, process returns, and respond to your inquiries.
  • Marketing and Personalization: Your information is used to provide personalized recommendations, marketing messages, and to communicate special offers.
  • Analytics and Improvement: To optimize our services, we analyze customer data to understand trends, improve website usability, and enhance customer satisfaction.

Sharing of Information:

  • Service Providers: We share your information with trusted third parties, including shipping companies, payment processors, and data storage providers. These partners are obligated to protect your personal information and can only use it for the purpose of providing specific services to us.
  • Compliance with Law: We may disclose your personal information if required by law or in good faith to comply with legal obligations, protect the safety of our customers, or protect our rights.

Cookies and Tracking Technologies: Gemstone Emporium uses cookies, web beacons, and similar technologies to enhance your shopping experience. These tracking technologies help us:

  • Deliver personalized ads.
  • Track website usage, such as number of visitors, pages viewed, and time spent on the site.
  • Measure the performance of our marketing programs.

Third-Party Cookies and Tracking: We may also authorize third parties to use cookies, web beacons, and other tracking technologies to compile information about your interaction with advertisements that appear on our website. This data helps us understand customer behavior and enhance marketing effectiveness.

Managing Cookies: You are free to decline the use of cookies by changing your browser settings. However, please note that some features of the website may not function properly without cookies.

Links to Third-Party Websites: Our website may provide links to other third-party websites that are outside of our control and not covered by this Privacy Policy. We are not responsible for the privacy practices of these websites, and we encourage you to review their privacy policies before interacting with them.

Accessing and Updating Your Information: If your personally identifiable information changes, or if you would like to review, update, or delete any personal information that Gemstone Emporium has collected, please contact us via email or phone. We will gladly accommodate your request, subject to applicable legal obligations. You can contact us at:

  • Phone: +91 8800645000
  • Email: info@gemstoneemporium.co
  • Address: 2nd Floor, CW 211, JMD SUBURBIO 67, Sohna Road, Gurugram, Haryana - 122102

Data Security: We implement a range of security measures to protect the personal information of our customers. These measures include technical, physical, and administrative safeguards designed to secure data from unauthorized access, disclosure, and alteration.

Children’s Privacy: Gemstone Emporium does not knowingly collect or solicit personal information from children under the age of 18. If we learn that we have inadvertently collected such information, we will delete it promptly.

Retention of Personal Information: We retain your personal information as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, unless otherwise required by law.

Changes to This Privacy Policy: Gemstone Emporium reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on our website, and the effective date will be updated accordingly. We recommend reviewing this Privacy Policy periodically to stay informed.

Contact Information: If you have questions, concerns, or requests regarding our Privacy Policy or practices, please contact us at:

  • Phone: +91 8800645000
  • Email: info@gemstoneemporium.co
  • Address: 2nd Floor, CW 211, JMD SUBURBIO 67, Sohna Road, Gurugram, Haryana - 122102

Data Collection Devices, Such as Cookies and Web Beacons:

  • Purpose of Cookies: We use cookies and web beacons to deliver ads, improve usability, track affiliate traffic, and understand user interactions. This helps us customize your shopping experience and measure the effectiveness of our marketing campaigns.
  • Examples of Information Collected via Cookies: Information such as total visitors to the site, pages viewed, unique visitor count, and time spent on specific pages is gathered to improve our website and services.
  • Third-Party Cookies Usage: We may allow authorized third-party service providers to use cookies and other technologies on our website to help analyze user interactions with advertisements and content, assisting us in improving our marketing initiatives.

Your Rights and Choices:

  • Access and Rectification: You have the right to request access to and correct any personal information we have collected about you. To do so, please contact us using the contact details provided above.
  • Opt-Out of Marketing Communications: If you no longer wish to receive marketing communications from us, you can opt-out at any time by following the unsubscribe instructions included in such communications or by contacting us.

Terms of Service Integration: This Privacy Policy is integrated into our broader Terms of Service. By using our website and services, you acknowledge that you have read and agreed to these terms.